Last Updated: 23rd March 2025

At Lottie's Tack Cleaning, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you place an order for horse tack cleaning services.

1. What Information We Collect

When you place an order using our online form (Cognito Forms), we collect the following personal information:

Name – To identify your order.

Email Address – To communicate with you about your order.

Items for Cleaning – To provide the requested service.

2. How We Use Your Information

We use the collected data to:

Process and fulfill your order.

Communicate with you regarding your order status.

Respond to any inquiries or customer service requests.

(If opted in) Send occasional updates or promotions related to our services.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – To provide the service you requested.

Legitimate interest – To maintain customer records.

Consent – For marketing communications (only if you opt in).

4. How Long We Keep Your Data

We retain customer order details for six months after service completion. If you request your data to be deleted earlier, we will comply unless we are legally required to keep it.

5. Data Security

We use Cognito Forms, a GDPR-compliant platform, to securely collect and store your data. We also implement appropriate security measures to protect against unauthorized access.

6. Sharing Your Data

We do not sell, trade, or share your personal data with third parties except when required by law.

7. Your Rights Under GDPR

You have the right to:

Access the data we hold about you.

Request correction of inaccurate information.

Request deletion of your data (“right to be forgotten”).

Object to certain types of processing.

To exercise these rights, please contact us at [email protected].

8. Contact Us

If you have any questions about this policy, please contact us at:
Lottie's Tack Cleaning
Email: [email protected]